If you are a consumer residing within the European Union, European Economic Area (EEA), or the United Kingdom, you possess a statutory right to withdraw from your contract within 14 days of receiving your physical goods.
⚠️ RETURN CONDITIONS & ELIGIBILITY:
To receive a full refund under your right of withdrawal, the item must be returned to our fulfilment centre completely brand new, unopened, and in its original, unaltered retail packaging. Because our products include specialized precision elements, any item returned unsealed, opened, or showing clear signs of handling may be subject to a significant reduction in refund value to account for depreciation and restocking.
Return Shipping Liability: As a customer exercising this right, you are fully liable for organising and paying all return shipping costs back to our UK logistics hub, as detailed under Section 6 of this policy. Shipping fees are strictly non-refundable.
To formally exercise your right of withdrawal and begin the process, please submit our electronic notification form via our dedicated portal:
Our voluntary retail return policy lasts 60 days. If 60 days have passed since your date of purchase, we unfortunately cannot offer you a voluntary refund or exchange (statutory rights such as the 14-day EU/UK right of withdrawal remain unaffected).
To be eligible for a standard return, your item must be completely unused, in the exact same condition that you received it, and must be housed securely within its original packaging. To complete your verification, we require a receipt or valid proof of purchase.
The following items are completely exempt from being returned:
There are certain situations where only partial refunds are granted (if applicable):
Once your return parcel is successfully delivered and evaluated at our logistics centre, we will send you an email to confirm receipt. We will simultaneously notify you regarding the approval or formal rejection of your refund based on item condition.
If approved, your refund will be compiled and a credit will automatically be issued to your credit card or original payment gateway within a standard window of business days.
If you have checked your accounts and have not yet received your funds, please carry out the following checks:
If you have completed these steps and your refund remains uncredited, please reach out to administration at: admin [at] berkanalabs [dot] com.
We replace equipment components if they arrive seriously defective or damaged in transit. If you require an identical exchange, please communicate with us at admin [at] berkanalabs [dot] com, or utilise the secure Customer Viewport Link provided in your original purchase receipt email to log your request.
The most efficient and accurate method is to book your return via your personalised Customer Viewport link. When wrapping your items, ensure your full name, contact details, and order number are written or printed off and placed inside the parcel before shipping to our UK logistics partner:
Except where prohibited by consumer law (such as justified warranty claims), you will be held accountable for maintaining your own trackable shipping fees to return an item. Shipping outlays are fundamentally non-refundable. If you accept a refund value, the physical return courier costs incurred may be deducted from your net balance asset.
If you are returning high-value items valued over £100, we heavily instruct you to consider a fully traceable shipping tier or sourcing third-party transit insurance coverage. We cannot guarantee that your package will be successfully processed if it is lost in transit to our logistics facility.
If you have placed an incorrect order and the package has already departed our fulfilment centre, the cleanest resolution path is to directly refuse delivery when the international or domestic courier attempts handover. Once the network handles the reverse log and routing back to our UK warehouse terminal, we will settle the refund balance minus any applicable cross-border return deductions as outlined above.