Shipping policy

Shipping & Delivery Policy

Last Updated: June 2026

⚠️ CRITICAL NOTICE: INTERNATIONAL SHIPPING, IMPORT DUTIES, & TAXES

IMPORTANT INFORMATION FOR CUSTOMERS OUTSIDE THE UK:

All orders shipped from Berkana Labs Ltd originate in the United Kingdom. If your delivery address is outside the UK, your package will be subject to customs clearance procedures, import duties, and local taxes determined by your country's government.

  • Customer Sole Liability: You (the Customer) are solely and exclusively responsible for paying any and all import duties, customs fees, clearance fees, and local taxes (such as VAT, GST, or consumption taxes).
  • Expected Costs: Depending on local regional rates, these charges can frequently amount to 15% to 20% or more of the total package value.
  • Courier Collection: These fees are not calculated or collected by us at checkout. They must be paid directly to the shipping courier prior to or upon delivery. Keeping a close watch on your tracking status and paying any taxes or duties immediately when prompted will help ensure your package clears local customs smoothly.
  • Refusal of Delivery: Berkana Labs Ltd is not at all responsible for customs charges. If you refuse a shipment due to import fees, you remain liable for the original shipping costs, any return shipping charges, or customs abandonment fees. These costs will be subtracted from your refund once the package is safely returned to our facility.

1. Priority Shipping Rates & Couriers

We partner with secure fulfilment operations to offer priority delivery services. Rates are applied as follows:

  • UK Domestic Orders: Shipped via DPD Next Day (after dispatch) at a flat rate of £8.
  • International Orders: Shipped via FedEx Priority or DHL Priority at a flat rate between £30–£40 depending on destination. Please note that we are unable to specify or select which carrier will be utilised for your specific package, as allocations are managed dynamically by our fulfilment partner.

Note: Shipping rates and designated courier networks are subject to adjustment without prior notice due to changing economic environments and fuel conditions.

🌍 Geographic Shipping Restrictions

We deeply regret that we are completely unable to ship orders to the Russian Federation, Belarus, and Ukraine. Furthermore, delivery options to countries currently experiencing active conflict, military escalations, or strict airspace/no-fly restrictions may be temporarily or long-term limited.

2. Dispatch & Handling Times

Standard orders are dispatched within 1 to 3 business days from the date the order is finalised. Orders submitted over the weekend interval (Saturday and Sunday) will not enter processing or dispatch phases until the following Monday or Tuesday of the new week.

Peak Windows & Holiday Logistics: During major promotional periods such as "Black Friday" and surrounding the UK Christmas holiday windows, internal dispatch processing queues may lengthen. In addition, delivery time-frames within the carrier networks can encounter extensions as distribution staff manage exceptional shipping workloads. We appreciate your patience during these peak cycles.

3. Shipment Tracking & Viewport

We send all items via fully trackable services wherever possible. Immediately following your purchase, an automated message containing your secure personal link to your Viewport screen will be delivered to your email address.

Through Viewport, you can trace your items transparently from the exact moment they are picked from our warehouse shelves through to fulfilment. Once your package is collected by the carrier, the live courier tracking link will populate directly on your Viewport interface, pointing to the official FedEx, DHL, or DPD website. Please note that tracking activity updates become considerably more frequent once the freight arrives in your destination country.

🔍 Missing your tracking link? Automated Viewport emails can occasionally be misrouted into your Spam or Junk email folders. If you cannot find your confirmation link shortly after checkout, please audit those areas. If it remains missing, please contact us via our website form so our administration can assist.

4. Address Accuracy

Please check your shipping address details carefully during checkout. Berkana Labs Ltd cannot be held responsible for transit issues, delivery failures, or misrouted packages resulting from incorrect, incomplete, or poorly formatted addresses provided by the customer.

5. Returns & Damaged Transits

If your package arrives physically damaged, or if the tracking status stops updating for an extended period, please contact our support team immediately. We will open an official investigation with the carrier network to resolve the issue as quickly as possible.

Booking a Return: All formal returns must be initialised and logged by using your emailed Viewport tracking link. To inspect our complete returns criteria, warehouse conditions, and legal parameters, please view our official Refund & Cancellation Policy.